Privacy Policy

Last updated: February 27, 2026

OPAC Desk (“OPAC Desk,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what we collect, how we use it, when we share it, and the choices you have when you use our website and services (the “Service”). By using opacdesk.com, you agree to the practices described here.

OPAC Desk is a legal triage and information desk. We are not a law firm and do not provide legal advice. Submitting information through our site, forms, or intake tools does not create an attorney-client relationship, and information you submit is not treated as attorney-client confidential.

Quick Definitions

• Account: A login or profile created to access parts of our Service, if applicable.
• Company: OPAC Desk, operating in the United States.
• Cookies: Small files stored on your device that help websites function and remember preferences.
• Device: Any device used to access the Service, including a computer, phone, or tablet.
• Personal Data: Information that identifies you or could reasonably be linked to you.
• Service: Our website, intake tools, forms, routing pages, and related features available through opacdesk.com.
• Service Providers: Trusted third parties who help us operate the Service, such as hosting, analytics, communications, and automation vendors.
• Usage Data: Technical data collected automatically when you use the Service, such as browser type, pages visited, and timestamps.
• You: The person or entity using the Service.

What We Collect

1) Personal Data you choose to provide

When you use the Service, you may provide information such as:

• Name
• Email address
• Phone number or other contact details
• General issue details you enter into routing forms, intake forms, surveys, or support requests
• Any other information you voluntarily submit through the Service

Please do not submit sensitive personal identifiers through general forms or chat fields unless a specific secure step asks for them. Examples include Social Security numbers, full account numbers, A-numbers, case numbers, full card numbers, or private login credentials.

2) Usage Data collected automatically

We may automatically collect technical information such as your IP address, browser type and version, pages visited, time and date of visits, time spent on pages, device identifiers, and basic diagnostic data. If you access the Service from a mobile device, we may also collect mobile device type, operating system, and mobile browser details.

Cookies & Tracking Technologies

We may use cookies and similar technologies (such as pixels, tags, and scripts) to keep the Service running, understand traffic, improve performance, and enhance your experience.

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Cookies that remain until they expire or you delete them.

How we use cookies

• Essential cookies: Needed for core site functionality and security.
• Preference cookies: Help remember your settings and preferences.
• Analytics cookies: Help us understand usage and improve the Service.

You can manage cookies through your browser settings. If you block cookies, some parts of the Service may not function as intended.

How We Use Your Information

We may use your information to:

• Provide, operate, maintain, and improve the Service
• Route you through intake, triage, and information workflows
• Respond to your requests and provide support
• Send operational messages such as confirmations, updates, or service notices
• Send marketing or educational messages when allowed by law, with unsubscribe options where applicable
• Measure the effectiveness of our content, offers, funnels, and user experience
• Monitor for fraud, abuse, misuse, or security issues
• Comply with legal obligations and enforce our terms

When We Share Information

We may share your information in limited situations, including:

• Service Providers: Vendors who help us operate the Service, such as hosting, analytics, messaging, form handling, and automation providers.
• Business transfers: If we merge, sell assets, reorganize, or transfer part of the business, information may be transferred as part of that process.
• Affiliates or partners: Only when needed to support service delivery, fulfillment, or related offerings, with appropriate safeguards.
• Legal requirements: If required by law, regulation, court order, subpoena, or valid government request.
• With your consent: When you explicitly authorize sharing.

We do not sell your personal information to data brokers.

How Long We Keep Data

We keep Personal Data only as long as reasonably necessary for the purposes described in this Policy, including service delivery, recordkeeping, compliance, dispute resolution, and enforcement of agreements. Usage Data is generally kept for a shorter period unless needed for security, analytics, fraud prevention, or legal compliance.

Data Transfers

Your information may be processed in locations where we or our Service Providers operate. These locations may have data protection rules that differ from those in your state or jurisdiction. By using the Service and submitting information, you consent to these transfers. We take reasonable steps to protect your data and use safeguards when appropriate.

Your Choices & Rights

You may request access to, correction of, or deletion of your Personal Data, subject to applicable law and our legitimate business needs.

To make a request, contact us using the information listed below. We may need to retain certain information where required by law, for security purposes, or for legitimate business reasons.

Security

We use commercially reasonable safeguards to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect Personal Data from children under 13. If you believe a child has submitted Personal Data to us, contact us and we will take appropriate steps to review and remove it when required.

Third-Party Links

Our Service may contain links to third-party websites or services that we do not control. We are not responsible for the content, security, or privacy practices of those third parties. Please review their policies before submitting information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date above. When appropriate, we may also provide additional notice.

Contact Us

If you have questions about this Privacy Policy, contact:

• Email: [email protected]
• Website: opacdesk.com
• Service Area: Nationwide United States

Privacy FAQ

Is the information I submit confidential?

No. Information submitted through OPAC Desk does not create an attorney-client relationship and is not treated as attorney-client confidential. Please only share high-level information unless a later secure step specifically requests more detail.

Do you sell my data?

No. We do not sell your personal information to data brokers. We may share information only in limited situations described above, such as with service providers, legal requirements, or with your consent.

Can I ask you to delete my information?

Yes. You can contact us to request access, correction, or deletion of your Personal Data, subject to any legal, security, or operational reasons we may need to retain certain records.

OPAC Desk provides general informational and legal-triage support only. This Privacy Policy explains our privacy practices and is not legal advice.